Judy H , San Rafael - 5 / 5I have owned our home 13 years. The previous owner installed a hot springs hot tub from creative energy. The heat was not working properly. I called and Yvette was wonderful. Took the time to explain to me about heat reset button since it is an older unit. Sent me start up directions by email. No sale. No Money. Just amazingly good customer service. After reset heater worked only with jets on. Bonnie was amazing as well. Thorough, helpful, informative and friendly. Pghly recommend on service in San Rafael. Thanks!!!!