Bill E , San Rafael - 5 / 5Wanted to send out a good review for my excellent experience thus far. We were impressed by the knowledge of the various spas by Alex when we walked in. The purchase, delivery and tutorial (thanks Scott) were all professional and smooth. The various email communications in setting up delivery, random questions etc were also handled smoothly. I see some of the negative comments here are about the service which we have not had to deal with yet, but given how nice and professional all have been thus far do not foresee a problem. We are loving the new spa.