In December 2016, I was having an issue with my pellet stove so I decided to stop by the San Rafael store to look at gas fireplaces.  When I arrived, I asked for Bonnie and found out she was not available.  I was a little hesitant to talk with someone else since I really enjoyed working with Bonnee in the past.  That is when I met Cole Spilman. Wow! What a wonderful person!  Cole was so easy to work with, very courteous, reliable and helpful.  It took me several visits to figure out exactly what I wanted.  Cole was patient with all my questions and multiple visits to the store. With the help of Cole, I was able to find a contractor to install the gas line and electrical work.  Cole guided me through the entire process and was such a pleasure to work with.

The installation of my gas fireplace was completed a couple of weeks ago and I am thoroughly enjoying the beauty and heat from it!

, Novato - 5 / 5